PowerSource

Problems logging in to PowerSource?

Please select the problem you are having when attempting to login to PowerSource. To resolve your PowerSource login issue as quickly as possible, please follow the instructions presented based on the login problem selected below.

I forgot my PowerSource password.
You may reset your PowerSource password by clicking the following link: Forgot My Password.
I forgot the answer to the PowerSource password reminder question I set up.

If you have forgotten the answer to the PowerSource password reminder question you set up, you may have your school district's technical or implementation contact reset your password. They may do this in PowerSource by navigating to Home > Account Management and clicking Reset next to your account.

Note: If you do not know who your technical or implementation contact(s) are, please contact your school or district leadership team (superintendent, principal, etc.) or technology department as they were likely involved with the acquisition of Pearson software for your organization and would likely know who is designated as a technical contact. For security reasons, the Web Services team cannot disclose the identity of technical or implementation contacts.
I never received a PowerSource password after I reset it.
If you do not receive the PowerSource password reset notification email, please check your spam/junk folder or contact your email administrator. Your email system must allow the delivery of email from the following email address and domains:
  • powersource@pearson.com
  • pearson.com
  • pearson.savvis.net
My PowerSource password and/or username was rejected.
The following are solutions to common issues encountered with PowerSource passwords and usernames:
  • PowerSource passwords are case-sensitive (uppercase and lowercase letters matter) and must be entered exactly as you set it up. If you are attempting to enter a password that you received in a reset notification email from PowerSource, you must enter it exactly as listed in the email. To avoid typing errors, we suggest you copy and paste the password from the email to the PowerSource password field making sure not to copy blank spaces preceding or following the password.
  • If you have reset your PowerSource password multiple times, you must use the last password that was emailed to you.
  • Ensure that your caps lock key is not enabled on your keyboard.
  • Ensure that you have entered the correct PowerSource username. This is your email address. If you are not sure which email address was used to set up your PowerSource account, please contact your district's technical or implementation contact for this information.
  • You may not have a PowerSource account. Logins to other Pearson products (your student information system, grade book, etc.) may not be used to log in to PowerSource. If you are not sure whether or not you have a PowerSource account, please contact your district's technical or implementation contact for this information.
Note: If you do not know who your technical or implementation contact(s) are, please contact your school or district leadership team (superintendent, principal, etc.) or technology department as they were likely involved with the acquisition of Pearson software for your organization and would likely know who is designated as a technical contact. For security reasons, the Web Services team cannot disclose the identity of technical or implementation contacts.
I would like my PowerSource password to be changed to something else.

To ensure the security of your PowerSource account, the Web Services team cannot manually set your password. You may reset your password by clicking the following link: Forgot My Password.

After you successfully log in to PowerSource, you may change your password by navigating to Home > My Setup > My Password.
I would like a new PowerSource account.

Pre-Sales Customers

Please contact your sales representative to request guest access to PowerSource.

Existing Customers

Please contact the technical or implementation contact(s) at your school district to request a PowerSource account. They are authorized to create PowerSource accounts for your school district.

Note: If you do not know who your technical or implementation contact(s) are, please contact your school or district leadership team (superintendent, principal, etc.) or technology department as they were likely involved with the acquisition of Pearson software for your organization and would likely know who is designated as a technical contact. For security reasons, the Web Services team cannot disclose the identity of technical or implementation contacts.
My PowerSource account was created, but is not active.
If you know your PowerSource account was successfully created but is not active, and you are not able to find the PowerSource account activation email, you may resend the PowerSource account activation email by following these instructions:
  1. Click the following link: Forgot My Password.
  2. Enter your PowerSource username (email address) and click Submit. If your username was entered correctly, you will be presented with instructions on resending the activation email.
  3. Click the Resend Activation Email button.
Note: If you do not receive the account activation email from PowerSource, please check your spam/junk folder or contact your email administrator. Your email system must allow the delivery of email from the following email address and domains:
  • powersource@pearson.com
  • pearson.com
  • pearson.savvis.net
I need help logging in to PowerSchool, PowerTeacher, SMS or another Pearson product.

PowerSource is not linked to your student information system or grade book. Please contact your technical staff for assistance. If you are a technical or implementation contact for your school district, please contact Pearson's technical support department. The Web Services team is only able to address PowerSource issues.

Note: If you do not know who your technical or implementation contact(s) are, please contact your school or district leadership team (superintendent, principal, etc.) or technology department as they were likely involved with the acquisition of Pearson software for your organization and would likely know who is designated as a technical contact. For security reasons, the Web Services team cannot disclose the identity of technical or implementation contacts.
I get a Site Access Error after successfully logging in to PowerSource.
If you get a Site Access Error after successfully logging in to PowerSource, this is because you were not granted access to the PowerSource site when your account was set up by your school's technical contact (or individual authorized to create PowerSource accounts at your school). Please contact your Pearson authorized technical contact(s) to determine if you should be granted access to PowerSource A technical contact may grant site access under Home > Account Management > selecting your user record (Edit User) > Site Access.
I have a PowerSource issue not covered here.
If you are having a PowerSource issue not covered by any of the solutions listed here, you may e-mail the Web Services team.
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HomeProblems logging in to PowerSource?